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Here to
Help

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Our Store

We are based in Australia, but we are 100% online so people can access the store from any location

 

Opening Hours

You can shop 24 hours a day at your convenience

Have Questions?

info@mimshackshop.com

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Contact Us

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FAQ

FREQUENTLY
ASKED
QUESTIONS

  • What currency is used on the Mimshack Shop website?
    All orders on Mimshack Shop are processed in AUD.
  • I changed my mind on my order.
    We do not offer change of mind refunds or order cancellations. If you are not 100% sure of the item, considering adding it to the cart and paying it later. (Be aware that the item might be sold out when you decide to pay for it)
  • Can I edit my order?
    Unfortunately, at the moment we are unable to edit orders once they are placed.
  • My item is sold out, when will it be back in stock?
    We do not currently offer back orders on out-of-stock items, as there is no guarantee our supplies will be able to provide the exact item again. But there is no reason to be disappointed, as we like to keep a current list of items and if one item has finished that means many more great ones are on the way.
  • I can’t find a specific item, which I’m sure was there last week. Why is that?
    We like to keep the list of items we stock fresh and up to date. When an item becomes sold out, we like to remove it from the listing, as we know it is frustrating to get all excited and then see it is no longer available. To ensure that you can locate your favorite items, we also recommend you set up a wish list which you can visit at any time that the shopping bug bites you . This also safeguards against those times that a “down the rabbit hole” search makes it hard to locate your beloved shopping treasure.
  • I am buying for a not-for-profit organisation do I get any benefits?
    Feel free to email us if you are considering purchasing a large order for your organisation and we will see what we can do to help 😊
  • What Payment Methods Are Accepted?
    Paypal PayPal Holdings, Inc. is an American company operating a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.
  • Is Buying On-Line Safe?
    When you shop online, be smart about the purchasing process and trust your instincts. This is why we chose to use PayPal because they are a reliable and well-established company.
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