Contact

Our Store

We're an online store based in Australia, making our products accessible to you anytime, anywhere.

Opening Hours

24/7, 365 days a year.

Have Questions?
office@mimshackshop.com
fill our contact form:

some FAQ that might help you

General

What currency is used on the Mimshack Shop website? 

All orders at Mimshack Shop are processed in AUD.

I changed my mind about my order. 

Please note: We do not offer refunds or order cancellations due to "change of mind". If uncertain about an item, consider adding it to your cart and completing the purchase later. Kindly be aware that the item may sell out before payment.

Can I edit my order? 

Regrettably, we're currently unable to modify orders once they've been placed. Thank you for your understanding

My item is sold out, when will it be back in stock? 

If your item is sold out, we don't offer back orders because our suppliers may not be able to provide the exact item again. However, don't be disheartened! We maintain a current list of items, and if one is out of stock, it means more great ones are on the way.

I can’t find a specific item, which I’m sure was there last week. Why is that? 

If you're having trouble finding a specific item, it's likely because we aim to keep our stock list fresh and up to date. When items sell out, we promptly remove them from the listing to avoid any disappointment. To ensure you can easily locate your favorite items in the future, we suggest setting up a wish list. This way, you can revisit it whenever the shopping bug bites, saving you from the frustration of searching through endless options. Happy shopping!

Are you purchasing for a not-for-profit organization?  

Reach out via email (office@mimshackshop.com) if you're contemplating a sizable order for your organization, and we'll do our best to assist you. 😊

What Payment Methods Are Accepted? 

Shop Pay is an accelerated checkout option designed to enhance the shopping experience for customers on your Shopify store and on Shop. It allows customers to save their email address, credit card, and shipping and billing information, making the checkout process faster and more convenient.

Is Buying On-Line Safe? 

When you shop online, be smart about the purchasing process and trust your instincts. This is why we chose to use PayPal because they are a reliable and well-established company.

Shipping

So how does our shipping work? 

At Mimshack Shop, we ship everything from our warehouse in Melbourne, Australia.

Where possible items will have a tracking number, but for some small parcels this is not provided.

AusPOST is our preferred supplier for shipping.

Are all packages traceable? 

Regrettably, not always. While we strive to provide traceable postage options whenever feasible, certain distribution centers may not permit it.

Payments and Returns

Can I pay with more than one credit card at the checkout?

Unfortunately, we are only able to process one payment method per order.

Why was my credit card declined?

There are various reasons why a card might be declined, such as incorrect billing details. We recommend contacting your bank or card issuer for further assistance, as they can often provide more information.

Can I do part payments?

Regrettably, Mimshack Shop does not support partial payments or bank deposit-only transactions. When making online purchases, it's important to be savvy and trust your instincts. That's why we've opted to use Shop Pay, a reliable and well-established payment platform.

I was charged for my order but didn’t receive confirmation. What should I do?

Not to worry! You can send an email to office@mimshackshop.com and we will investigate it for you!

Returns

And we don’t offer returns on change of mind purchased. Please email office@mimshackshop.com if there is a product fault or damage you wish to discuss. Please note we cannot offer free returns for international and local orders.